Rick Chambers & Associates, LLC
Strategic Communications
  • Home
  • What We Offer
  • Guiding Values
  • Blog
  • Books
  • Contact Us

The Gulf of Prejudice

5/12/2018

 
PictureImage: tawatchai/freedigitalphotos.net
She was young and pretty, with big brown eyes and a pleasant smile. She spoke quietly, politely. And she wore a hijab.
 
That alone isn’t unusual. I know many women who wear the Muslim headscarf as part of their faith. What gave me pause wasn’t this young woman’s attire; it was how the store cashier treated her.
 
I came to the check-out lane at the end of the woman’s transaction and immediately sensed the tension. The cashier was visibly annoyed, speaking to the Muslim woman in a clipped monotone. The woman, clearly nervous, tapped tentatively at the credit card reader as the cashier became increasingly agitated.
 
But as soon as I reached the counter, a transformation occurred. The cashier turned to me, flashed a dazzling smile and said, “Hello, sir! I’ll be with you in just a moment.” Then she looked again at the Muslim woman, and her face fell back into shadow.
 
As I puzzled over this, the cashier suddenly abandoned the woman entirely, gave me another smile and started ringing up my items. She asked about my day, joked about whether my candy bar purchase was a substitute for lunch, and laughingly shared how many Snickers bars her football-playing son could consume. I kept glancing at the Muslim woman, trying to catch her eye, eager to offer a smile and figure out what was happening.
 
She never looked at me. As I watched, she silently finished her transaction on the credit card reader, picked up her bag of items and, head hung low, walked out of the store. All the while, the cashier gaily spoke to me, completely ignoring her other customer. I don’t even recall seeing her print a receipt for the Muslim woman.
 
It finally dawned on me what I’d witnessed.
 
It’s one thing to read about acts of prejudice in news stories or hear about them from friends; it’s quite another to observe one, especially in a supposedly “polite” community like mine. But for many people of color or from religious minorities, it’s a daily occurrence.
 
I’ve been troubled by the incident for days now. How I wish I’d realized what was happening sooner! I could have engaged the woman in conversation, or at least called out a pleasant word so the last thing she experienced in that store wasn’t the cashier’s cold shoulder. I could have pushed back against the cashier’s rudeness.
 
Maybe there’s more to the story. Maybe something happened before I arrived, a disagreement that I didn’t witness. But that’s not what it felt like. What I saw in the Muslim woman’s face was sadness and embarrassment. What I saw in the cashier’s face was contempt. What I felt directed at me was the benefit of white privilege—and I’m ashamed of that.
 
This isn’t a blog about organizational communication. It’s about the need for each of us to stop using skin color or religious identity or political persuasion as excuses to treat others like dirt. Prejudice like I observed creates a gulf that keeps us from connecting and communicating, a gulf that allows us to demonize others for what they think or how they look or whom they love. It’s a chasm that quickly leads to hatred and violence.
 
Most importantly, this is a blog about the need for each of us to step up and call out prejudice. I was caught flat-footed this time; I won’t be next time.


Comments are closed.
    Picture

    Rick Chambers

    Rick is the owner and president of Rick Chambers & Associates, LLC.

    Archives

    January 2023
    December 2022
    November 2022
    July 2022
    June 2022
    December 2021
    September 2021
    April 2021
    February 2021
    January 2021
    December 2020
    October 2020
    September 2020
    May 2020
    April 2020
    March 2020
    January 2020
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    April 2019
    February 2019
    January 2019
    December 2018
    October 2018
    August 2018
    May 2018
    March 2018
    January 2018
    September 2017
    August 2017
    June 2017
    April 2017
    February 2017
    January 2017
    December 2016
    November 2016
    September 2016
    June 2016
    May 2016
    April 2016
    February 2016
    January 2016
    December 2015
    November 2015
    September 2015
    August 2015
    June 2015
    April 2015
    March 2015
    February 2015
    January 2015
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013
    December 2012
    November 2012
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    March 2012
    February 2012

    Categories

    All
    Accuracy
    Code Of Ethics
    Communication Ammo
    Communications
    Digital News
    Fairness
    Firefly
    Integrity
    Internal Communication
    Lie
    Loyalty
    Matt Friedman
    Media Relations
    Pr
    Print News
    Prsa
    Public Relations
    Radiance
    Recognition
    Sean Williams
    Serenity
    Spin
    Star Trek
    Star Trek Phase Ii
    Tanner Friedman
    Truth

    RSS Feed

About Us

Rick Chambers & Associates, LLC, brings a solid track record of strategic, diverse, objective-based communications and public relations services. RC&A works closely with clients to understand their business, develop stakeholder relationships, build meaningful dialogue and help share their stories effectively.

Picture
Rick Chambers & Associates, LLC
1514 Kingsbury Drive
Portage, MI 49002-1664
USA
269.873.5820
info@rickchambersassociates.com